Have you ever walked into a restaurant and asked the person taking your order “What’s good?” only to receive the response “Everything.”? It’s not helpful, is it? Food essentially has the same purpose, which is to nourish you and keep you healthy. However, it also has personality and character in the way it’s cooked and presented. If you like it, you’ll continue to go and order from there. If you don’t, you’ll find someplace else.
Unfortunately, the model of “it’s all good” seems to be the way many eyeglass businesses operate. When I started SEEN Vision Care here in Dearborn, Michigan, I did so by listening to what my patients were telling me was wrong with places they’d gone in the past. By listening instead of moving them in and out the door, I could turn SEEN into the kind of place that would enhance what I was offering them as their optometrist.
Here are a few things current patients have told me about that I’m passing on to you in order to help you when choosing your eye doctor:
1) Insurance is a huge issue for patients these days. Not all patients have optical insurance and not all optometrists accept every form of optical insurance. Make sure you call and ask before coming in. Nothing angers someone more than walking through the door and finding out you’re not covered.
2) Does your optometrist have credentials? You want to feel safe knowing you’re with a professional, so don’t be afraid to ask. I’ve never had a problem discussing my MBA from Arizona State University or Doctor of Optometry from New England College of Optometry with patients.
3) Has your eye care provider talked over your head and left you confused in the past? It’s easy to throw out impressive sounding words, but how does that help you understand what’s going on with your eyes? I’ve always believed that if someone comes to see me, then it’s up to me to make sure everything is explained to them in a way that they can go home and explain it to their family so that everybody is on the same page.
These certainly aren’t the only issues I’ve heard about, but they’ll definitely help get you started.
And if you happen to live in the Dearborn area, I would love to have you come in, check out our store and make an appointment with me.
Have you been SEEN?
About Dr. Baseem Wahab
Aside from created SEEN Vision Care, Baseem Wahab is the president of Mobile Eye Care, and brought optometry into the home of patients unable to safely travel to a clinic or office. He’s also provided pro bono services for those unable to afford proper medical attention.
Wahab holds membership in a number of professional organizations, including the American Optometric Association, the American Academy of Optometry and the International Academy of Sports Vision. He is licensed in Optometry in the state of Michigan as well as by the DEA.